Dear Cogolandia customers,

We would like to inform you that we have recently updated our website. As part of this process, unfortunately, due to security reasons, we were unable to import the passwords from the previous platform.

To ensure that you can regain access to your account, we kindly ask you to follow these simple steps to recover your password:

1. Go to the login page on our new website.
2. In the corresponding field, enter your email address associated with your Cogolandia account.
3. Click on "Sign In", and a message will appear indicating that the entered password is incorrect.
4. Right below that message, you will find a link that says "Recover password". Please click on that link.
5. You will receive an email to the provided address with a special link to reset your password.
6. Upon opening the email, follow the instructions and click on the provided link.
7. You will be redirected to a page where you can enter a new secure password and regain access to your old account with all your personal data.

We apologize for any inconvenience caused by this update process, but the security of your information is our top priority. We are committed to providing you with a safe and reliable environment for your Cogolandia experience.

If you have any questions or need further assistance, please do not hesitate to contact our support team at info@cogolandia.com or by calling +34 633 33 75 85 (Spain) or +34 641 191 841 (International inquiries). We will be delighted to assist you with anything you need.

We appreciate your understanding and cooperation during this process. We look forward to providing you with an even better service on our new platform!

Sincerely,

The Cogolandia Team